At Akanaka Apparel, we don’t produce throw-away pieces.
Every shirt is created with purpose — woven carefully, printed intentionally, made for real life.
We take pride in that process. And we want you to feel that pride when you open your order.
If something isn’t right, speak to us. We’re here to make it right.
When Returns Aren’t Possible
Where our products are personalized or made to order.
That means they’re created specifically for you — because of this, we cannot accept returns unless there is a confirmed product or print fault.
This includes:
We provide sizing guides and detailed specifications to help you choose confidently.
If you’re unsure, we always recommend ordering a single-unit sample before placing a bulk order. It’s the best way to ensure the fit and finish align with your expectations.
If you need clarification before ordering — ask. We’d rather guide you beforehand.
When Returns or Refunds Are Possible
If the thread breaks on our side, we fix it.
We will gladly resolve issues if:
There is a genuine fault with the product
A production error means the item does not meet the agreed specifications
The finished product exceeds the acceptable tolerances outlined in our terms
If a fault is confirmed, we will offer the most appropriate resolution:
Replacement
Repair
Partial refund
Full refund
The solution depends on the situation — but our commitment stays the same: fairness and integrity.
Personalized Goods – Important Information
Under the Consumer Protection Act and Consumer Contracts Regulations, return rights do not apply to personalized goods or items made to a customer’s specifications.
Simply put: once something has been created uniquely for you, it cannot be resold — and we avoid waste wherever possible.
Intentional production means intentional responsibility.
Non-Personalized Goods
As a retailer, where non-personalized items are ordered based on your request, returns are possible, subject to a restocking charge.
This covers the cost of returning items to us as the retailer and supports our zero-waste supply chain approach.
The restocking charge will be the greater of:
To purchase confidently, we recommend:
We’d rather help you get it right the first time.
If There's an Issue
If you believe there is a fault:
1. Contact Us
Please notify us within 7 days of receiving your order.
2. Provide Details
We may ask for photos, further information, or the return of the item so we can investigate properly.
3. Resolution
If a fault is confirmed, we will resolve it quickly through replacement, repair, partial refund, or full refund.
No friction. No unnecessary back-and-forth. Just responsibility.
Thank you for choosing Able Apparel.
We’re here to support you — and to make sure what you wear feels right in every sense.
